Shipping policy

Shipping & Delivery Policy

Ira Jewellery

Distance Doesn't Matter – Your Favourite Jewellery, Delivered to Your Doorstep!

At Ira Jewellery, we believe shopping for beautiful jewellery should be a delightful experience from the moment you place your order until it reaches your doorstep.

We take special care in packaging and shipping every order to ensure your jewellery reaches you safely and securely.

1. Secure Packaging

Every product goes through quality checks before being packed and dispatched.

Depending on the product, we use:

  • Ira Jewellery branded boxes.

  • Jewellery pouches with protective packaging.

  • Bubble wrapping and additional protective materials wherever required.

Our packaging process is designed to minimise the risk of damage during transportation and ensure a pleasant unboxing experience.

2. Trusted Shipping

Once your order passes our quality checks and is securely packed, it will be shipped through our trusted delivery partners:

  • India Post

  • Tirupati

  • Shiprocket (multiple courier partners)

The courier partner will be selected based on your delivery location, serviceability and shipment requirements.

We make every effort to ensure your jewellery reaches you safely and within the estimated delivery timeline.

For any assistance or issues related to your shipment, please contact our customer support team.

Important: If you notice that the package appears damaged, opened or tampered with at the time of delivery, we recommend refusing the delivery and immediately notifying Ira Jewellery customer support.

3. Order Processing & Dispatch

  1. Orders are generally processed and dispatched within 24 hours of successful order confirmation.

  2. Dispatch timelines may vary due to holidays, operational requirements or unforeseen circumstances.

  3. Orders are processed only after successful payment confirmation.

  4. Once your order is dispatched, you will receive a shipping confirmation with tracking details.

Please note that the dispatch timeline and delivery timeline are different.

4. Estimated Delivery Time

Our estimated domestic delivery time is:

5–7 working days from dispatch, depending on your delivery location and courier serviceability.

Delivery timelines are indicative and may vary due to:

  • Customer location and courier serviceability.

  • Weather conditions and natural events.

  • Public holidays and regional restrictions.

  • Courier partner delays or operational disruptions.

  • Other circumstances beyond our reasonable control.

We appreciate your patience in such situations.

5. Shipping Charges

Ira Jewellery offers free shipping on eligible orders above the minimum order value.

Domestic Shipping Charges:

  • Orders of ₹999 and above: Free shipping.

  • Orders below ₹999: Applicable shipping charges will be displayed at checkout.

The final shipping charge, if applicable, will be communicated during the checkout process before payment.

6. Payment Methods

Currently, Ira Jewellery accepts Prepaid Orders Only.

  • Customers can complete payments using the available online payment methods at checkout.

  • Orders will be processed after successful payment confirmation.

  • Cash on Delivery (COD) is currently unavailable.

We may introduce additional payment options in the future at our discretion.

7. Order Tracking & Notifications

We believe customers should always stay informed about their orders.

Once your order is dispatched:

  1. A shipping confirmation will be sent to your registered email address.

  2. Tracking details will be shared through WhatsApp/SMS and email.

  3. Customers can use the tracking information to follow their shipment.

  4. Tracking information may take some time to become active after dispatch.

Please ensure that your registered mobile number and email address are accurate when placing your order.

8. Delivery Address & Contact Information

  1. Customers must provide complete and accurate delivery details while placing an order.

  2. Please ensure that your mobile number and email address are correct.

  3. Ira Jewellery will not be responsible for delivery failures caused by incorrect or incomplete addresses provided by customers, subject to applicable law.

  4. If you need assistance with an address-related issue, please contact customer support as soon as possible.

Once an order has been dispatched, changes to the delivery address may not be possible.

9. Delayed or Failed Deliveries

Although we make every effort to deliver orders within the estimated timeframe, occasional delays may occur.

If your shipment is delayed or the tracking status has not been updated for an extended period, please contact our customer support team with your order number.

Our team will coordinate with the shipping partner and assist you with the available resolution.

If a delivery attempt fails due to the customer's unavailability or incorrect delivery information, the courier partner may arrange another delivery attempt or return the shipment to the sender according to its operational procedures.

10. Damaged or Tampered Packages

We take great care to ensure that every order is packed securely.

However, if the package appears damaged, opened or tampered with before delivery:

  1. Customers are advised to refuse the package at the time of delivery wherever possible.

  2. Please notify Ira Jewellery customer support immediately.

  3. Share the order number and available photographs or other evidence of the package condition.

  4. If the package has already been accepted, please retain the original packaging and record an uninterrupted unboxing video.

For product damage, incorrect items or missing products, please refer to our Returns, Refunds & Exchange Policy.

All such requests must be reported within 24 hours of delivery and are subject to the mandatory unboxing video and verification requirements stated in that policy.

11. International Shipping

Ira Jewellery currently focuses on domestic deliveries within India.

International shipping is not available at this time.

We may introduce international delivery services in the future. Any applicable shipping charges, customs duties, import taxes and other conditions will be communicated when international shipping becomes available.

12. Contact Us

For any questions or assistance regarding shipping, delivery, tracking or your order, please contact our customer support team.

Ira Jewellery Customer Support

  • WhatsApp: +91 8169425174

  • Email: hello@iratrends.com

  • Location: Maharashtra, India

Please mention your order number when contacting us so that our team can assist you efficiently.

Thank You for Shopping with Ira Jewellery!

Your trust means everything to us. We are committed to delivering beautiful jewellery with care, safety and a delightful shopping experience.

Happy Shopping!