Terms of service

Terms of Service

Ira Jewellery

OVERVIEW

This website is operated by Ira Jewellery. Throughout the website, the terms "we", "us" and "our" refer to Ira Jewellery.

Ira Jewellery offers this website, including all information, tools and services available from this website to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our "Services" and agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced herein or available through hyperlinks.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these terms. If you do not agree with these terms, please do not access our website or use our services.

Any new features, products or tools added to our online store will also be subject to these Terms of Service.

We reserve the right to update, modify or replace any part of these Terms of Service by publishing changes on our website. Your continued use of the website following such changes constitutes acceptance of the updated terms.

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are legally eligible to enter into a binding agreement under applicable Indian laws.
You may not use our products or services for any illegal or unauthorised purpose.
You must not violate any applicable laws or regulations while using our website.
You must not transmit viruses, malware or any destructive code through our website.
Any breach or violation of these terms may result in suspension or termination of access to our services, subject to applicable law.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel service or orders where legally permissible, including cases involving suspected fraudulent activity or misuse.
You understand that information submitted through our website may be transferred across networks and adapted to technical requirements.
Payment-related sensitive information is handled through applicable payment gateway providers and their security processes.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our website or services without our prior written permission.
Headings used in this agreement are included for convenience and do not affect the interpretation of these terms.

SECTION 3 – ACCURACY AND COMPLETENESS OF INFORMATION

We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.
Product descriptions, images, pricing and availability may occasionally contain errors or omissions.
We reserve the right to correct errors, update information or modify website content at any time.
Product images are displayed as accurately as possible. However, slight variations in colour, appearance or finish may occur due to lighting conditions, photography and individual screen settings.
Customers are encouraged to review product descriptions and specifications carefully before placing an order.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Product prices are subject to change without prior notice.
We reserve the right to modify, suspend or discontinue any product, service, promotion or website feature.
We shall not be responsible for losses arising from service modifications or discontinuation, except where liability cannot be excluded under applicable law.
Any changes to product prices after an order has been successfully confirmed will not ordinarily affect that confirmed order, unless correction or cancellation is legally necessary.

SECTION 5 – PRODUCTS AND SERVICES

Ira Jewellery specialises in imitation jewellery and related fashion accessories.
Certain products may be available exclusively through our online store.
Product availability may vary depending on stock levels.
We make reasonable efforts to display product images, colours and descriptions accurately.
Slight variations in colour or appearance may occur due to photography, lighting and display settings.
We reserve the right to limit product quantities, discontinue products or modify product descriptions and prices.
Product availability is subject to confirmation at the time of order processing.
Customers are encouraged to follow any product-specific care instructions provided with their purchases.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, cancel or limit orders where permitted by applicable law.
We may restrict purchases that appear to involve fraudulent transactions, unauthorised payments, resale or misuse of promotional offers.
Customers agree to provide accurate and complete billing, shipping, contact and account information.
Customers are responsible for ensuring that their delivery address, email address and mobile number are correct when placing an order.
If an order is modified or cancelled by us, we may attempt to notify the customer using the contact details provided during checkout.
Any payment-related concerns should be reported to our customer support team.

For further information regarding returns, refunds and replacements, please refer to our Returns, Refunds & Exchange Policy.

SECTION 7 – PAYMENTS AND PAYMENT METHODS

Payments can be made using the payment methods made available during checkout.
Payment processing may be handled by third-party payment gateway providers.
Ira Jewellery does not store customers' complete card details or banking credentials on its website.
Orders requiring online payment will be processed subject to successful payment confirmation.
For Cash on Delivery orders, payment must be made according to the instructions provided by the delivery partner.
Customers must not share their OTPs, passwords, banking credentials or other confidential payment information with unauthorised persons.
Any suspected unauthorised payment or transaction should be reported immediately to the relevant payment provider and our customer support team.

SECTION 8 – SHIPPING AND DELIVERY

Orders will be processed and shipped using the delivery partners selected by Ira Jewellery.
Estimated delivery timelines are indicative and may vary depending on the customer's location, courier serviceability, weather conditions and other operational circumstances.
Customers are responsible for providing a complete and accurate delivery address and contact number.
Once an order has been dispatched, cancellation requests may not be accepted.
Delivery may be delayed due to circumstances beyond our reasonable control, including courier disruptions, natural events or other unforeseen situations.
Customers are requested to inspect their packages upon delivery and report any damage, incorrect products or missing items within 24 hours, in accordance with our Returns Policy.

SECTION 9 – OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to third-party tools, applications or services.
These tools may operate independently of Ira Jewellery.
We do not control or manage the functionality, availability or policies of third-party tools.
Your use of such tools is subject to the terms and conditions of their respective providers.
We shall not be responsible for issues arising solely from the operation of third-party services, except where applicable law provides otherwise.

SECTION 10 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.
These links are provided for convenience and additional information.
We do not control the content, policies, accuracy or security of external websites.
Customers are encouraged to review the terms and privacy policies of third-party websites before engaging with them.
Ira Jewellery shall not be responsible for transactions or activities conducted independently on third-party websites, except where applicable law provides otherwise.

SECTION 11 – CUSTOMER REVIEWS, COMMENTS AND FEEDBACK

Customers may submit reviews, feedback, suggestions or other content through our website or official communication channels.
By submitting content, you confirm that it is genuine, lawful and does not violate the rights of any third party.
You must not submit misleading, abusive, defamatory, fraudulent or unlawful content.
We reserve the right to moderate or remove content that violates our policies or applicable law.
We may use voluntarily submitted feedback to improve our products and services.
Customer photographs, testimonials or identifiable personal content will not be used for promotional purposes without appropriate permission.

SECTION 12 – PERSONAL INFORMATION AND PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy.
We collect and process information such as customer names, contact details, delivery addresses and order information as required to operate our online store.
Personal information may be shared with authorised service providers, including payment gateways, logistics partners and technology providers, where necessary to fulfil orders and provide services.
We take reasonable measures to protect customer information against unauthorised access, disclosure or misuse.
Customers can refer to our Privacy Policy for further details regarding the collection, use, storage and processing of personal information.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery timelines or availability.
We reserve the right to correct such errors and update website information.
If an error affects an order already placed, we may contact the customer to explain the issue and provide an appropriate resolution in accordance with applicable law.
We reserve the right to cancel an order affected by a genuine pricing or listing error, subject to applicable legal requirements and appropriate refund of any payment received.
We are not obligated to update every piece of information unless required by applicable law.

SECTION 14 – PROHIBITED USES

You are prohibited from using our website or its content:

For any unlawful or fraudulent purpose.
To violate applicable Indian laws or regulations.
To infringe upon our intellectual property rights or those of others.
To submit false, misleading or fraudulent information.
To upload viruses, malware or other harmful code.
To collect or misuse personal information belonging to other customers.
To interfere with the security or functionality of our website.
To engage in activities that may damage, disable or disrupt our services.
To impersonate another person or misrepresent your identity.
To misuse promotional offers, discount codes or other benefits.

We reserve the right to restrict or terminate access to our website for violations of these terms, subject to applicable law.

SECTION 15 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We make reasonable efforts to ensure that our website and services remain accessible and functional.
However, we do not guarantee uninterrupted or error-free website operation.
Product information and images are provided to help customers make informed purchasing decisions.
To the extent permitted by applicable law, Ira Jewellery shall not be liable for indirect or consequential losses arising from the use of our website or services.
Nothing in these Terms of Service shall exclude or limit any consumer rights, statutory warranties, remedies or liabilities that cannot legally be excluded or limited under applicable Indian laws.
Our responsibility for eligible product-related complaints will be governed by our Returns, Refunds & Exchange Policy and applicable consumer protection laws.

SECTION 16 – INDEMNIFICATION

You agree to be responsible for losses, claims or damages arising from your unlawful use of our website, infringement of third-party rights or violation of these Terms of Service, to the extent permitted by applicable law.

Nothing in this section shall require a customer to indemnify Ira Jewellery for losses caused by our own unlawful acts, negligence or breach of applicable legal obligations.

SECTION 17 – SEVERABILITY

If any provision of these Terms of Service is determined to be invalid, unlawful or unenforceable, that provision shall be limited or removed to the extent necessary.

The remaining provisions shall continue to remain effective to the extent permitted by applicable law.

SECTION 18 – TERMINATION

These Terms of Service remain effective unless terminated by you or Ira Jewellery in accordance with applicable law.
You may discontinue using our website at any time.
We reserve the right to suspend or restrict access to our services if we reasonably believe that a user has violated these terms or engaged in fraudulent or unlawful activity.
Any obligations or liabilities arising before termination shall continue to apply where legally required.

SECTION 19 – GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements under which we provide services shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal provisions, courts having competent territorial and subject-matter jurisdiction in Maharashtra, India, shall have jurisdiction over disputes arising from these Terms of Service.

Nothing in this section shall restrict a customer's right to seek remedies before any consumer commission or other authority having jurisdiction under applicable Indian laws.

SECTION 20 – CHANGES TO TERMS OF SERVICE

We reserve the right to update, modify or replace any part of these Terms of Service.
Updated terms will be published on our website.
Customers are encouraged to review this page periodically.
Continued use of our website after changes are published will constitute acceptance of the revised terms, to the extent permitted by applicable law.

SECTION 21 – CONTACT INFORMATION

For questions, concerns or assistance regarding these Terms of Service, please contact us through the following channels: